We have a lot of questions recently along the lines of the following:

I sent coins to service X which was supposed to credit them to my account (or deliver a product, etc). The transaction is confirmed but they haven't credited my account. What can I do?

In principle such questions could be closed as "customer relationship" but I think a major problem is that askers don't realize that this is a customer relationship question; they think there might be something they can do unilaterally. So perhaps we could have a canonical question along these lines, with an answer that explains why there is nothing to be done except to try to work with service X.

Some topics that might be useful to address:

  • How to see on a block explorer that the transaction is confirmed

  • Why "confirmed" is not necessarily the same as "acknowledged by recipient"

  • Whether it is relevant that the output shows as "spent" or "unspent" (it isn't)

  • Possible reasons why the service might not be crediting their account (incompetence, software bugs, inadequate customer service staffing, expired receive address, outright fraud)

  • They should be prepared for the possibility that they might never be able to get their coins back

Does this seem desirable? Anything else that should be in such a question?

  • 2
    Sounds good to me, I think an emphasis on patience would be good :) Feb 21, 2018 at 3:40
  • I'd say that "spent" means that the recipient not only received but implicitly acknowledged the transaction output. But besides that, this sounds great to me as well.
    – Murch Mod
    Feb 21, 2018 at 6:19
  • Nate, are you going to make this question or would you prefer if someone else did? Mar 6, 2018 at 15:45
  • Someone else is welcome to. I may not get around to it soon. Mar 6, 2018 at 16:00
  • related: bitcoin.meta.stackexchange.com/q/1023/5406
    – Murch Mod
    Mar 19, 2020 at 0:10

1 Answer 1


That certainly seems desirable and I did not note any additional areas to cover.

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