I am the contact from Trezor team you mention in the text.
Just to offer an explanation:
Right now, we have a huge influx of new users, overwhelming our user support.
I noticed this post, which lead me to think it would be a good idea to link the users from our support page to Stack Exchange:
it would ease the load for our user support
it would move the ...
I agree that it probably shouldn't have been closed as off topic. People can just get a little trigger happy with that closure reason once one person reports it :) I've reopened it, if anyone disagrees with it being reopened we can discuss it here